Privacy Policy

This Privacy Policy describes how Snowvalerian (LLC) collects, uses, and shares personal data when you request ski-holiday booking services and when you submit the lead/contact form.

1. What personal data we collect

  • Name and contact details (email, phone) you provide.
  • Message content from the lead/contact form.
  • Booking-related information you provide to arrange ski-holiday services.

2. How we use personal data

  • To respond to your inquiries and contact you regarding your request.
  • To arrange and perform ski-holiday booking services.
  • To manage customer support and maintain service records.

3. Legal basis for processing (Ukraine)

We process personal data in accordance with applicable Ukrainian law, including:

  • Law of Ukraine “On Personal Data Protection” (Закон України “Про захист персональних даних”).
  • Where relevant, we may process data to comply with contractual obligations and legal requirements.

If you submit the lead/contact form, we use your details to respond to your request and to communicate with you about the service.

4. Disclosure and sharing of personal data

We do not sell personal data. We may share personal data only when necessary for providing services (for example, with partners involved in organizing ski-holiday activities) or when required by law. We take reasonable measures to protect data when shared.

5. Cookies and trackers

If our website uses cookies or similar technologies that collect or process personal data, we will ensure a lawful basis/consent and provide information about processing purposes in accordance with:

  • Law of Ukraine “On Personal Data Protection” (Закон України “Про захист персональних даних”).

6. Marketing communications and spam

Commercial electronic communications (including marketing messages) are sent only in accordance with applicable consent/spam requirements, including:

  • Law of Ukraine “On Electronic Communications” (Закон України “Про електронні комунікації”), Стаття 120. Захист кінцевих користувачів від спаму.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to fulfill requests, provide services, handle customer support, and comply with legal and regulatory requirements. Retention periods may vary depending on the nature of your request and any applicable legal obligations.

8. Your rights

Under Ukrainian law, you may have rights regarding your personal data, including access, correction, and other rights provided by applicable legislation. To exercise these rights, contact our data protection contact using the details below.

9. Additional consumer information (tour services)

As a ski-holiday booking agency operating as a tour operator/tour agent role, we provide reliable and clear information before contracting, including details identifying the operator/agent and licensing/authorization status where applicable. This is done in accordance with:

  • Law of Ukraine “On Tourism” (Закон України “Про туризм”), Стаття 19-1. Інформування споживачів про умови надання туристичних послуг.

For consumer-distance contracting, we provide key contract terms and service/contract information to help you make an informed decision and exercise consumer rights. This is done in accordance with:

  • Law of Ukraine “On Consumer Protection” (Закон України “Про захист прав споживачів”).
  • Law of Ukraine “On Consumer Protection” (Закон України “Про захист прав споживачів”) (defines consumer rights and the duty to provide information about services/contract conditions).

Service information is made available in Ukrainian (state) language at least to the mandatory extent required by:

  • Law of Ukraine “On Ensuring the Functioning of the Ukrainian Language as a State Language” (Закон України “Про забезпечення функціонування української мови як державної”).